Human capital management innovation for Mexican lodging through autopoiesis and self-organisation

In the context of the Mexican hospitality sector, Small and Medium Enterprises (SMEs) are considered important agents given their participation in the generation of jobs and new business relations, nevertheless their closure rate in the first two years of operation is high. In addition, these companies face structural problems that limit their capabilities to attenuate the variety of the environment and, simultaneously, improve their operations. This paper, presents a proposal through the complementarity between the Soft Systems Methodology and the Viable System Model to build a structure that allows the human capital management to influence a state of self-organisation based on precepts of the Autopoiesis Theory. As a result, a model that integrates self-regulation, autonomy and learning to support self-management of human capital was obtained to adapt continuously to its current context.