Preliminary results of an assessment of the working environment of healthcare centres in Mexico

The paper presents some preliminary results associated with healthcare professionals regarding the ‘working environment’ dimension for the case of healthcare centres in Mexico. The results show that: a). 11.6% of the participants (when considering the participants of the four hospitals) considered the lack of necessary training of the new staff. Interestingly, about 25% considered that they have all the necessary information to perform their duties; e.g. diagnostic and therapeutic; b). Similarly, a very low percentage of the participants (13.6%) considered that the hospital’s decision-makers constructively solve the problems generated by doctors and employees; c). Over 50% considered that the medical equipment is their area of work is adequate; d). 31% considered that feedback information from incident reports help for improvement in the quality of healthcare; e). When considering hospitals individually, Hospital-A had a better opinion regarding the issue associated with the availability of the necessary information to support diagnostic and therapeutic decision-making; the worst opinion was given at Hospital-C; f). The age of the participants in general correlates positively with items 5, 6 and 7; i.e., at an older age, the participants are more in agreement with the assertions of the above items; g). The results highlighted that the years of experience correlated positively with items 6 and 7 (rho = 0.143, p = 0.03 with item 6 and rho = 0.133, p = 0.05 with item 7); h). The years of work experience and the age of the participants are in turn strongly correlated (rho = 0.715, p = 0.0001); i). In relation to the “Working environment” dimension, the best results were associated with Hospitals A and C.