In search of a viable system model for after-sales spare parts service in telecom firms

Ricardo Tejeida-Padilla; Mauricio Flores-Cadena; Oswaldo Morales-Matamoros; Isaías Badillo-Piña

In search of a viable system model for after-sales spare parts service in telecom firms

Ricardo Tejeida-Padilla, Mauricio Flores-Cadena, Oswaldo Morales-Matamoros, Isaías Badillo-Piña

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

After-sales spare part service is a competitive differentiator and a source of profit enhancement in OEM (Original Equipment Manufacturer) telecom firms. By seeking greater differentiation, more loyal customers, and higher margins and profits, the OEM needs to develop a more effective service-to-profit supply chains. But, predicting service requirements, inventory needs, supply chain parameters, etc. is extremely challenging. In order to tackle and mitigate this kind of problems and to have a more holistic approach of the system, this paper shows how to build the structure of the after-sales service supply chain going from strategic to operational issues using a Viable System Model (VSM) approach.

Original language	English
Title of host publication	53rd Annual Conference of the International Society for the Systems Sciences 2009
Subtitle of host publication	Making Liveable, Sustainable Systems Unremarkable
Pages	81-89
Number of pages	9
State	Published - 2009
Event	53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable - Brisbane, QLD, Australia Duration: 12 Jul 2009 → 17 Jul 2009

Publication series

Name	53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable
Volume	1

Conference

Conference	53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable
Country/Territory	Australia
City	Brisbane, QLD
Period	12/07/09 → 17/07/09

Keywords

After-sales spare parts service
Telecom industry
Viable System Model

Cite this

Tejeida-Padilla, R., Flores-Cadena, M., Morales-Matamoros, O., & Badillo-Piña, I. (2009). In search of a viable system model for after-sales spare parts service in telecom firms. In 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable (pp. 81-89). (53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable; Vol. 1).

Tejeida-Padilla, Ricardo ; Flores-Cadena, Mauricio ; Morales-Matamoros, Oswaldo et al. / In search of a viable system model for after-sales spare parts service in telecom firms. 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable. 2009. pp. 81-89 (53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable).

@inproceedings{b31337e66eb84f1c8b175c16567a714f,

title = "In search of a viable system model for after-sales spare parts service in telecom firms",

abstract = "After-sales spare part service is a competitive differentiator and a source of profit enhancement in OEM (Original Equipment Manufacturer) telecom firms. By seeking greater differentiation, more loyal customers, and higher margins and profits, the OEM needs to develop a more effective service-to-profit supply chains. But, predicting service requirements, inventory needs, supply chain parameters, etc. is extremely challenging. In order to tackle and mitigate this kind of problems and to have a more holistic approach of the system, this paper shows how to build the structure of the after-sales service supply chain going from strategic to operational issues using a Viable System Model (VSM) approach.",

keywords = "After-sales spare parts service, Telecom industry, Viable System Model",

author = "Ricardo Tejeida-Padilla and Mauricio Flores-Cadena and Oswaldo Morales-Matamoros and Isa{\'i}as Badillo-Pi{\~n}a",

year = "2009",

language = "Ingl{\'e}s",

isbn = "9781615678334",

series = "53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable",

pages = "81--89",

booktitle = "53rd Annual Conference of the International Society for the Systems Sciences 2009",

note = "53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable ; Conference date: 12-07-2009 Through 17-07-2009",

}

Tejeida-Padilla, R, Flores-Cadena, M, Morales-Matamoros, O & Badillo-Piña, I 2009, In search of a viable system model for after-sales spare parts service in telecom firms. in 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable. 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable, vol. 1, pp. 81-89, 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable, Brisbane, QLD, Australia, 12/07/09.

In search of a viable system model for after-sales spare parts service in telecom firms. / Tejeida-Padilla, Ricardo; Flores-Cadena, Mauricio; Morales-Matamoros, Oswaldo et al.
53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable. 2009. p. 81-89 (53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable; Vol. 1).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - In search of a viable system model for after-sales spare parts service in telecom firms

AU - Tejeida-Padilla, Ricardo

AU - Flores-Cadena, Mauricio

AU - Morales-Matamoros, Oswaldo

AU - Badillo-Piña, Isaías

PY - 2009

Y1 - 2009

N2 - After-sales spare part service is a competitive differentiator and a source of profit enhancement in OEM (Original Equipment Manufacturer) telecom firms. By seeking greater differentiation, more loyal customers, and higher margins and profits, the OEM needs to develop a more effective service-to-profit supply chains. But, predicting service requirements, inventory needs, supply chain parameters, etc. is extremely challenging. In order to tackle and mitigate this kind of problems and to have a more holistic approach of the system, this paper shows how to build the structure of the after-sales service supply chain going from strategic to operational issues using a Viable System Model (VSM) approach.

AB - After-sales spare part service is a competitive differentiator and a source of profit enhancement in OEM (Original Equipment Manufacturer) telecom firms. By seeking greater differentiation, more loyal customers, and higher margins and profits, the OEM needs to develop a more effective service-to-profit supply chains. But, predicting service requirements, inventory needs, supply chain parameters, etc. is extremely challenging. In order to tackle and mitigate this kind of problems and to have a more holistic approach of the system, this paper shows how to build the structure of the after-sales service supply chain going from strategic to operational issues using a Viable System Model (VSM) approach.

KW - After-sales spare parts service

KW - Telecom industry

KW - Viable System Model

UR - http://www.scopus.com/inward/record.url?scp=84865652571&partnerID=8YFLogxK

M3 - Contribución a la conferencia

AN - SCOPUS:84865652571

SN - 9781615678334

T3 - 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable

SP - 81

EP - 89

BT - 53rd Annual Conference of the International Society for the Systems Sciences 2009

T2 - 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable

Y2 - 12 July 2009 through 17 July 2009

ER -

Tejeida-Padilla R, Flores-Cadena M, Morales-Matamoros O , Badillo-Piña I. In search of a viable system model for after-sales spare parts service in telecom firms. In 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable. 2009. p. 81-89. (53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable).

In search of a viable system model for after-sales spare parts service in telecom firms

Abstract

Publication series

Conference

Keywords

Other files and links

Fingerprint

Cite this