Abstract

After-sales spare part service is a competitive differentiator and a source of profit enhancement in OEM (Original Equipment Manufacturer) telecom firms. By seeking greater differentiation, more loyal customers, and higher margins and profits, the OEM needs to develop a more effective service-to-profit supply chains. But, predicting service requirements, inventory needs, supply chain parameters, etc. is extremely challenging. In order to tackle and mitigate this kind of problems and to have a more holistic approach of the system, this paper shows how to build the structure of the after-sales service supply chain going from strategic to operational issues using a Viable System Model (VSM) approach.
Original languageAmerican English
Pages81-89
Number of pages72
StatePublished - 1 Dec 2009
Event53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable -
Duration: 1 Dec 2009 → …

Conference

Conference53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable
Period1/12/09 → …

Fingerprint

Supply chains
Profitability
Sales
holistic approach
firm
services
profit

Cite this

Tejeida-Padilla, R., Flores-Cadena, M., Morales-Matamoros, O., & Badillo-Piña, I. (2009). In search of a viable system model for after-sales spare parts service in telecom firms. 81-89. Paper presented at 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable, .
Tejeida-Padilla, Ricardo ; Flores-Cadena, Mauricio ; Morales-Matamoros, Oswaldo ; Badillo-Piña, Isaías. / In search of a viable system model for after-sales spare parts service in telecom firms. Paper presented at 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable, .72 p.
@conference{b31337e66eb84f1c8b175c16567a714f,
title = "In search of a viable system model for after-sales spare parts service in telecom firms",
abstract = "After-sales spare part service is a competitive differentiator and a source of profit enhancement in OEM (Original Equipment Manufacturer) telecom firms. By seeking greater differentiation, more loyal customers, and higher margins and profits, the OEM needs to develop a more effective service-to-profit supply chains. But, predicting service requirements, inventory needs, supply chain parameters, etc. is extremely challenging. In order to tackle and mitigate this kind of problems and to have a more holistic approach of the system, this paper shows how to build the structure of the after-sales service supply chain going from strategic to operational issues using a Viable System Model (VSM) approach.",
author = "Ricardo Tejeida-Padilla and Mauricio Flores-Cadena and Oswaldo Morales-Matamoros and Isa{\'i}as Badillo-Pi{\~n}a",
year = "2009",
month = "12",
day = "1",
language = "American English",
pages = "81--89",
note = "53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable ; Conference date: 01-12-2009",

}

Tejeida-Padilla, R, Flores-Cadena, M, Morales-Matamoros, O & Badillo-Piña, I 2009, 'In search of a viable system model for after-sales spare parts service in telecom firms' Paper presented at 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable, 1/12/09, pp. 81-89.

In search of a viable system model for after-sales spare parts service in telecom firms. / Tejeida-Padilla, Ricardo; Flores-Cadena, Mauricio; Morales-Matamoros, Oswaldo; Badillo-Piña, Isaías.

2009. 81-89 Paper presented at 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable, .

Research output: Contribution to conferencePaperResearch

TY - CONF

T1 - In search of a viable system model for after-sales spare parts service in telecom firms

AU - Tejeida-Padilla, Ricardo

AU - Flores-Cadena, Mauricio

AU - Morales-Matamoros, Oswaldo

AU - Badillo-Piña, Isaías

PY - 2009/12/1

Y1 - 2009/12/1

N2 - After-sales spare part service is a competitive differentiator and a source of profit enhancement in OEM (Original Equipment Manufacturer) telecom firms. By seeking greater differentiation, more loyal customers, and higher margins and profits, the OEM needs to develop a more effective service-to-profit supply chains. But, predicting service requirements, inventory needs, supply chain parameters, etc. is extremely challenging. In order to tackle and mitigate this kind of problems and to have a more holistic approach of the system, this paper shows how to build the structure of the after-sales service supply chain going from strategic to operational issues using a Viable System Model (VSM) approach.

AB - After-sales spare part service is a competitive differentiator and a source of profit enhancement in OEM (Original Equipment Manufacturer) telecom firms. By seeking greater differentiation, more loyal customers, and higher margins and profits, the OEM needs to develop a more effective service-to-profit supply chains. But, predicting service requirements, inventory needs, supply chain parameters, etc. is extremely challenging. In order to tackle and mitigate this kind of problems and to have a more holistic approach of the system, this paper shows how to build the structure of the after-sales service supply chain going from strategic to operational issues using a Viable System Model (VSM) approach.

UR - https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84865652571&origin=inward

UR - https://www.scopus.com/inward/citedby.uri?partnerID=HzOxMe3b&scp=84865652571&origin=inward

M3 - Paper

SP - 81

EP - 89

ER -

Tejeida-Padilla R, Flores-Cadena M, Morales-Matamoros O, Badillo-Piña I. In search of a viable system model for after-sales spare parts service in telecom firms. 2009. Paper presented at 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable, .