TY - GEN
T1 - In search of a viable system model for after-sales spare parts service in telecom firms
AU - Tejeida-Padilla, Ricardo
AU - Flores-Cadena, Mauricio
AU - Morales-Matamoros, Oswaldo
AU - Badillo-Piña, Isaías
PY - 2009
Y1 - 2009
N2 - After-sales spare part service is a competitive differentiator and a source of profit enhancement in OEM (Original Equipment Manufacturer) telecom firms. By seeking greater differentiation, more loyal customers, and higher margins and profits, the OEM needs to develop a more effective service-to-profit supply chains. But, predicting service requirements, inventory needs, supply chain parameters, etc. is extremely challenging. In order to tackle and mitigate this kind of problems and to have a more holistic approach of the system, this paper shows how to build the structure of the after-sales service supply chain going from strategic to operational issues using a Viable System Model (VSM) approach.
AB - After-sales spare part service is a competitive differentiator and a source of profit enhancement in OEM (Original Equipment Manufacturer) telecom firms. By seeking greater differentiation, more loyal customers, and higher margins and profits, the OEM needs to develop a more effective service-to-profit supply chains. But, predicting service requirements, inventory needs, supply chain parameters, etc. is extremely challenging. In order to tackle and mitigate this kind of problems and to have a more holistic approach of the system, this paper shows how to build the structure of the after-sales service supply chain going from strategic to operational issues using a Viable System Model (VSM) approach.
KW - After-sales spare parts service
KW - Telecom industry
KW - Viable System Model
UR - http://www.scopus.com/inward/record.url?scp=84865652571&partnerID=8YFLogxK
M3 - Contribución a la conferencia
AN - SCOPUS:84865652571
SN - 9781615678334
T3 - 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable
SP - 81
EP - 89
BT - 53rd Annual Conference of the International Society for the Systems Sciences 2009
T2 - 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable
Y2 - 12 July 2009 through 17 July 2009
ER -