TY - GEN
T1 - An investigation into the challenges of implementing the EFQM excellence model
AU - Adeyemi, Adeolu A.
AU - Garza-Reyes, Jose Arturo
AU - Lim, Ming K.
AU - Kumar, Vikas
AU - Rocha-Lona, Luis
N1 - Publisher Copyright:
© Copyright 2014 by DEStech Publications, Inc. All rights reserved.
PY - 2014
Y1 - 2014
N2 - In recent times there has been an increasing trend, among organisations, towards the adoption of business excellence models (i.e. EFQM, Malcolm Baldrige, and Deming) as a strategic approach to drive improvements. This research takes a divergent-empirical perspective from the narrow view of current studies by investigating the challenges that organisations face when implementing the EFQM model. Semistructured qualitative interviews were conducted with a group of five EFQM experts that comprised quality management consultants and business managers. Primary data from participants was analysed using the qualitative content analysis approach, to collect, organise and extract key contents from the interview data. The results of the study suggest that, like with most TQM initiatives, the challenges that organisations face when implementing the EFQM model include factors such as: lack of viable leadership and top management support, lack of adequate planning, lack of skills, resources intensity, closed vertical communication, focus on short-term objectives (quick results), lack of employee commitment, and organisational structure, size and sector. The results of this empirical study can help managers and business excellence professionals understand the barriers and challenges that can impede the effective implementation of the EFQM model. It is only by understanding these challenges that best practises can be developed in order to mitigate them.
AB - In recent times there has been an increasing trend, among organisations, towards the adoption of business excellence models (i.e. EFQM, Malcolm Baldrige, and Deming) as a strategic approach to drive improvements. This research takes a divergent-empirical perspective from the narrow view of current studies by investigating the challenges that organisations face when implementing the EFQM model. Semistructured qualitative interviews were conducted with a group of five EFQM experts that comprised quality management consultants and business managers. Primary data from participants was analysed using the qualitative content analysis approach, to collect, organise and extract key contents from the interview data. The results of the study suggest that, like with most TQM initiatives, the challenges that organisations face when implementing the EFQM model include factors such as: lack of viable leadership and top management support, lack of adequate planning, lack of skills, resources intensity, closed vertical communication, focus on short-term objectives (quick results), lack of employee commitment, and organisational structure, size and sector. The results of this empirical study can help managers and business excellence professionals understand the barriers and challenges that can impede the effective implementation of the EFQM model. It is only by understanding these challenges that best practises can be developed in order to mitigate them.
UR - http://www.scopus.com/inward/record.url?scp=84960873083&partnerID=8YFLogxK
U2 - 10.14809/faim.2014.1075
DO - 10.14809/faim.2014.1075
M3 - Contribución a la conferencia
AN - SCOPUS:84960873083
T3 - FAIM 2014 - Proceedings of the 24th International Conference on Flexible Automation and Intelligent Manufacturing: Capturing Competitive Advantage via Advanced Manufacturing and Enterprise Transformation
SP - 1075
EP - 1083
BT - FAIM 2014 - Proceedings of the 24th International Conference on Flexible Automation and Intelligent Manufacturing
A2 - Chen, F. Frank
PB - DEStech Publications Inc.
T2 - 24th International Conference on Flexible Automation and Intelligent Manufacturing, FAIM 2014
Y2 - 20 May 2014 through 23 May 2014
ER -