Service innovation and performance in Mexican service SMEs

Gonzalo Maldonado-Guzman; Jose Arturo Garza-Reyes; Luis Rocha-Lona; Vikas Kumar

doi:10.1007/978-3-319-66926-7_27

Service innovation and performance in Mexican service SMEs

Gonzalo Maldonado-Guzman, Jose Arturo Garza-Reyes, Luis Rocha-Lona, Vikas Kumar

Escuela Superior de Comercio y Administración, Unidad Santo Tomás (ESCA- Santo Tomás)

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Scopus citations

Abstract

This empirical research investigates the influence of service innovation on the performance of service SMEs, especially within the context of a country with an emerging economy as it is the case of Mexico. Data were collected through a survey instrument designed and distributed among service SMEs in the Aguascalientes state of Mexico to test a hypothesis formulated from the literature review conducted. The instrument was validated using Confirmatory Factor Analysis, Cronbach’s alpha test and the Composite Reliability Index to ensure its reliability. The hypothesis was tested using structural equation modelling (SEM) using an as input 308 valid responses obtained from the survey. In general, the results obtained show that service innovation has a positive and significant effect on the performance of service SMEs. Specific research related to service innovation in service SMEs is limited. This paper therefore fills this research gap by expanding the limited body of knowledge in this field.

Original language	English
Title of host publication	Advances in Production Management Systems
Subtitle of host publication	The Path to Intelligent, Collaborative and Sustainable Manufacturing - IFIP WG 5.7 International Conference, APMS 2017, Proceedings
Editors	Hermann Lodding, Ralph Riedel, Dimitris Kiritsis, Klaus-Dieter Thoben, Gregor von Cieminski
Publisher	Springer New York LLC
Pages	230-239
Number of pages	10
ISBN (Print)	9783319669250
DOIs	https://doi.org/10.1007/978-3-319-66926-7_27
State	Published - 2017
Event	IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2017 - Hamburg, Germany Duration: 3 Sep 2017 → 7 Sep 2017

Publication series

Name	IFIP Advances in Information and Communication Technology
Volume	514
ISSN (Print)	1868-4238

Conference

Conference	IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2017
Country/Territory	Germany
City	Hamburg
Period	3/09/17 → 7/09/17

Keywords

Innovation
Mexico
SMEs
Service industries
Service innovation

Access to Document

10.1007/978-3-319-66926-7_27

Cite this

Maldonado-Guzman, G., Garza-Reyes, J. A., Rocha-Lona, L., & Kumar, V. (2017). Service innovation and performance in Mexican service SMEs. In H. Lodding, R. Riedel, D. Kiritsis, K.-D. Thoben, & G. von Cieminski (Eds.), Advances in Production Management Systems: The Path to Intelligent, Collaborative and Sustainable Manufacturing - IFIP WG 5.7 International Conference, APMS 2017, Proceedings (pp. 230-239). (IFIP Advances in Information and Communication Technology; Vol. 514). Springer New York LLC. https://doi.org/10.1007/978-3-319-66926-7_27

Maldonado-Guzman, Gonzalo ; Garza-Reyes, Jose Arturo ; Rocha-Lona, Luis et al. / Service innovation and performance in Mexican service SMEs. Advances in Production Management Systems: The Path to Intelligent, Collaborative and Sustainable Manufacturing - IFIP WG 5.7 International Conference, APMS 2017, Proceedings. editor / Hermann Lodding ; Ralph Riedel ; Dimitris Kiritsis ; Klaus-Dieter Thoben ; Gregor von Cieminski. Springer New York LLC, 2017. pp. 230-239 (IFIP Advances in Information and Communication Technology).

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title = "Service innovation and performance in Mexican service SMEs",

abstract = "This empirical research investigates the influence of service innovation on the performance of service SMEs, especially within the context of a country with an emerging economy as it is the case of Mexico. Data were collected through a survey instrument designed and distributed among service SMEs in the Aguascalientes state of Mexico to test a hypothesis formulated from the literature review conducted. The instrument was validated using Confirmatory Factor Analysis, Cronbach{\textquoteright}s alpha test and the Composite Reliability Index to ensure its reliability. The hypothesis was tested using structural equation modelling (SEM) using an as input 308 valid responses obtained from the survey. In general, the results obtained show that service innovation has a positive and significant effect on the performance of service SMEs. Specific research related to service innovation in service SMEs is limited. This paper therefore fills this research gap by expanding the limited body of knowledge in this field.",

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author = "Gonzalo Maldonado-Guzman and Garza-Reyes, {Jose Arturo} and Luis Rocha-Lona and Vikas Kumar",

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doi = "10.1007/978-3-319-66926-7_27",

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Maldonado-Guzman, G, Garza-Reyes, JA, Rocha-Lona, L & Kumar, V 2017, Service innovation and performance in Mexican service SMEs. in H Lodding, R Riedel, D Kiritsis, K-D Thoben & G von Cieminski (eds), Advances in Production Management Systems: The Path to Intelligent, Collaborative and Sustainable Manufacturing - IFIP WG 5.7 International Conference, APMS 2017, Proceedings. IFIP Advances in Information and Communication Technology, vol. 514, Springer New York LLC, pp. 230-239, IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2017, Hamburg, Germany, 3/09/17. https://doi.org/10.1007/978-3-319-66926-7_27

Service innovation and performance in Mexican service SMEs. / Maldonado-Guzman, Gonzalo; Garza-Reyes, Jose Arturo; Rocha-Lona, Luis et al.
Advances in Production Management Systems: The Path to Intelligent, Collaborative and Sustainable Manufacturing - IFIP WG 5.7 International Conference, APMS 2017, Proceedings. ed. / Hermann Lodding; Ralph Riedel; Dimitris Kiritsis; Klaus-Dieter Thoben; Gregor von Cieminski. Springer New York LLC, 2017. p. 230-239 (IFIP Advances in Information and Communication Technology; Vol. 514).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Service innovation and performance in Mexican service SMEs

AU - Maldonado-Guzman, Gonzalo

AU - Garza-Reyes, Jose Arturo

AU - Rocha-Lona, Luis

AU - Kumar, Vikas

PY - 2017

Y1 - 2017

N2 - This empirical research investigates the influence of service innovation on the performance of service SMEs, especially within the context of a country with an emerging economy as it is the case of Mexico. Data were collected through a survey instrument designed and distributed among service SMEs in the Aguascalientes state of Mexico to test a hypothesis formulated from the literature review conducted. The instrument was validated using Confirmatory Factor Analysis, Cronbach’s alpha test and the Composite Reliability Index to ensure its reliability. The hypothesis was tested using structural equation modelling (SEM) using an as input 308 valid responses obtained from the survey. In general, the results obtained show that service innovation has a positive and significant effect on the performance of service SMEs. Specific research related to service innovation in service SMEs is limited. This paper therefore fills this research gap by expanding the limited body of knowledge in this field.

AB - This empirical research investigates the influence of service innovation on the performance of service SMEs, especially within the context of a country with an emerging economy as it is the case of Mexico. Data were collected through a survey instrument designed and distributed among service SMEs in the Aguascalientes state of Mexico to test a hypothesis formulated from the literature review conducted. The instrument was validated using Confirmatory Factor Analysis, Cronbach’s alpha test and the Composite Reliability Index to ensure its reliability. The hypothesis was tested using structural equation modelling (SEM) using an as input 308 valid responses obtained from the survey. In general, the results obtained show that service innovation has a positive and significant effect on the performance of service SMEs. Specific research related to service innovation in service SMEs is limited. This paper therefore fills this research gap by expanding the limited body of knowledge in this field.

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KW - Mexico

KW - SMEs

KW - Service industries

KW - Service innovation

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PB - Springer New York LLC

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Y2 - 3 September 2017 through 7 September 2017

ER -

Maldonado-Guzman G, Garza-Reyes JA, Rocha-Lona L, Kumar V. Service innovation and performance in Mexican service SMEs. In Lodding H, Riedel R, Kiritsis D, Thoben KD, von Cieminski G, editors, Advances in Production Management Systems: The Path to Intelligent, Collaborative and Sustainable Manufacturing - IFIP WG 5.7 International Conference, APMS 2017, Proceedings. Springer New York LLC. 2017. p. 230-239. (IFIP Advances in Information and Communication Technology). doi: 10.1007/978-3-319-66926-7_27

Service innovation and performance in Mexican service SMEs

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