TY - GEN
T1 - Innovation in services
T2 - 62nd Annual Meeting of the International Society for the Systems Sciences: Innovation and Optimization in Nature and Design, ISSS 2018
AU - Sánchez-García, Jacqueline Y.
AU - Núñez-Ríos, Juan E.
AU - Badillo-Piña, Isaís
N1 - Publisher Copyright:
© 62nd Annual Meeting of the International Society for the Systems Sciences, ISSS 2018: Innovation and Optimization in Nature and Design.
PY - 2018
Y1 - 2018
N2 - In the context of micro, small and medium-sized tourism enterprises (MSMEs), flexibility and heterogeneity can be characteristics that add value to them. However, the lack of integration to treat, both its operation as the environment, makes it difficult to understand the various problems to which they are exposed. The previous, stresses the need for these human activity systems to coexist in a changing environment, an organisation that seeks to its operation and maintenance. In this regard, this work takes up the concept of complementarity from the perspective of Systems Science. In this sense, complementarity refers to the beneficial adaptation of the heterogeneous capabilities of tourism companies and to contribute to the innovation of their services to achieve the basic objective of a living system, that is to say, to survive and evolve with its environment. The Soft Systems Methodology and the Viable System Model were used, obtaining, as a result, a construct that proposes to order and amplify the internal variety, allowing to counteract the external variety.
AB - In the context of micro, small and medium-sized tourism enterprises (MSMEs), flexibility and heterogeneity can be characteristics that add value to them. However, the lack of integration to treat, both its operation as the environment, makes it difficult to understand the various problems to which they are exposed. The previous, stresses the need for these human activity systems to coexist in a changing environment, an organisation that seeks to its operation and maintenance. In this regard, this work takes up the concept of complementarity from the perspective of Systems Science. In this sense, complementarity refers to the beneficial adaptation of the heterogeneous capabilities of tourism companies and to contribute to the innovation of their services to achieve the basic objective of a living system, that is to say, to survive and evolve with its environment. The Soft Systems Methodology and the Viable System Model were used, obtaining, as a result, a construct that proposes to order and amplify the internal variety, allowing to counteract the external variety.
KW - Complementarity
KW - SSM
KW - Services Innovation
KW - Tourist MSMEs
KW - VSM
UR - http://www.scopus.com/inward/record.url?scp=85064266017&partnerID=8YFLogxK
M3 - Contribución a la conferencia
AN - SCOPUS:85064266017
T3 - 62nd Annual Meeting of the International Society for the Systems Sciences, ISSS 2018: Innovation and Optimization in Nature and Design
SP - 141
EP - 153
BT - 62nd Annual Meeting of the International Society for the Systems Sciences, ISSS 2018
PB - International Society for the Systems Sciences (ISSS)
Y2 - 22 July 2018 through 27 July 2018
ER -