TY - JOUR
T1 - A conceptual framework for the implementation of quality management systems
AU - Garza-Reyes, Jose Arturo
AU - Rocha-Lona, Luis
AU - Kumar, Vikas
N1 - Publisher Copyright:
© 2014 Taylor & Francis.
PY - 2015/12/2
Y1 - 2015/12/2
N2 - Some evidence suggests that Quality Management Systems (QMSs) make a positive contribution towards the competitiveness of organisations. However, evidence also suggests that organisations find their implementation difficult, and in many cases they are unsuccessful. This paper presents a conceptual framework that systematically guides organisations through a five-stage process to effectively implement and/or improve their QMSs and core business processes. The framework can be modified or amended to be adapted to the needs of specific industries and organisations. The paper discusses some of the main issues associated with the implementation of QMSs and summarises some of the frameworks and models that have been suggested for this purpose. Then, the paper explains, in detail, all the stages and activities of which the proposed conceptual framework consists. This paper's main contribution consists of the proposal of an alternative and novel approach for the implementation/improvement of QMS and business processes.
AB - Some evidence suggests that Quality Management Systems (QMSs) make a positive contribution towards the competitiveness of organisations. However, evidence also suggests that organisations find their implementation difficult, and in many cases they are unsuccessful. This paper presents a conceptual framework that systematically guides organisations through a five-stage process to effectively implement and/or improve their QMSs and core business processes. The framework can be modified or amended to be adapted to the needs of specific industries and organisations. The paper discusses some of the main issues associated with the implementation of QMSs and summarises some of the frameworks and models that have been suggested for this purpose. Then, the paper explains, in detail, all the stages and activities of which the proposed conceptual framework consists. This paper's main contribution consists of the proposal of an alternative and novel approach for the implementation/improvement of QMS and business processes.
KW - QMS
KW - business process improvement
KW - framework
KW - implementation
KW - quality management systems
KW - total quality management
UR - http://www.scopus.com/inward/record.url?scp=84947485164&partnerID=8YFLogxK
U2 - 10.1080/14783363.2014.929254
DO - 10.1080/14783363.2014.929254
M3 - Artículo
SN - 1478-3363
VL - 26
SP - 1298
EP - 1310
JO - Total Quality Management and Business Excellence
JF - Total Quality Management and Business Excellence
IS - 11-12
ER -