Viable systems model and quality of hospitality services

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

Resumen

This paper discusses the design of a model for service quality in hospitality concepts and proposals using the Viable System Model (VSM) of S, Beer. The object of study is a human activity system whose complexity must be addressed through systemic methods. The study identifies the elements to be considered for a system design approach (with emphasis on quality of service) through the establishment of internal and external environments that integrate it. Through the analysis it is determined that the hotels can function as viable systems, ie may be able to absorb the complexity through the generation of internal tools to manage it.

Idioma originalInglés
Título de la publicación alojada54th Annual Conference of the International Society for the Systems Sciences 2010
Subtítulo de la publicación alojadaGovernance for a Resilient Planet
Páginas304-320
Número de páginas17
EstadoPublicada - 2010
Evento54th Annual Conference of the International Society for the Systems Sciences 2010: Governance for a Resilient Planet - Waterloo, ON, Canadá
Duración: 18 jul. 201023 jul. 2010

Serie de la publicación

Nombre54th Annual Conference of the International Society for the Systems Sciences 2010: Governance for a Resilient Planet

Conferencia

Conferencia54th Annual Conference of the International Society for the Systems Sciences 2010: Governance for a Resilient Planet
País/TerritorioCanadá
CiudadWaterloo, ON
Período18/07/1023/07/10

Huella

Profundice en los temas de investigación de 'Viable systems model and quality of hospitality services'. En conjunto forman una huella única.

Citar esto