TY - JOUR
T1 - Exploring the application of quality improvement programmes and ISO standards in the Indian marble mining sector
AU - Devpura, Mitul
AU - Garza-Reyes, Jose Arturo
AU - Kumar, Vikas
AU - Rocha-Lona, Luis
AU - Soriano-Meier, Horacio
PY - 2014
Y1 - 2014
N2 - In this era of globalisation, as competition intensifies, providing quality products and services has become a competitive advantage and a need to ensure survival. To ensure such competitive advantage, organisations of different industries around the world have implemented several quality improvement programmes like ISO, TQM and Six Sigma. This paper explores the application of quality improvement programmes in the marble mining industry of India. A questionnaire survey was designed, validated and distributed to 52 Indian marble organisations. A total of 35 responses were obtained and analysed using descriptive statistics. Then, since the literature review and preliminary results of the questionnaire indicated ISO as the most popular quality improvement approach in this sector, an exploratory case study was conducted in India's leading marble mining company to gain more in-depth information about the application of ISO in this particular industrial sector. The results revealed that the marble mining industry of India lacks far behind in relation to other industries of this country, with ISO 9000 being the most popular quality improvement approach. The results also provide evidence of the degree of awareness, implementation issues and results achieved through the ISO implementation in this industry.
AB - In this era of globalisation, as competition intensifies, providing quality products and services has become a competitive advantage and a need to ensure survival. To ensure such competitive advantage, organisations of different industries around the world have implemented several quality improvement programmes like ISO, TQM and Six Sigma. This paper explores the application of quality improvement programmes in the marble mining industry of India. A questionnaire survey was designed, validated and distributed to 52 Indian marble organisations. A total of 35 responses were obtained and analysed using descriptive statistics. Then, since the literature review and preliminary results of the questionnaire indicated ISO as the most popular quality improvement approach in this sector, an exploratory case study was conducted in India's leading marble mining company to gain more in-depth information about the application of ISO in this particular industrial sector. The results revealed that the marble mining industry of India lacks far behind in relation to other industries of this country, with ISO 9000 being the most popular quality improvement approach. The results also provide evidence of the degree of awareness, implementation issues and results achieved through the ISO implementation in this industry.
KW - BEMs
KW - Business excellence models
KW - ISO standards
KW - India
KW - Quality improvement
KW - Six Sigma
KW - TQM
KW - Total quality management
UR - http://www.scopus.com/inward/record.url?scp=84921503187&partnerID=8YFLogxK
U2 - 10.1504/IJPQM.2014.060420
DO - 10.1504/IJPQM.2014.060420
M3 - Artículo
SN - 1746-6474
VL - 13
SP - 310
EP - 328
JO - International Journal of Productivity and Quality Management
JF - International Journal of Productivity and Quality Management
IS - 3
ER -