TY - GEN
T1 - The value equation
AU - Méndez-Díaz, Jorge I.
AU - Morales-Matamoros, Oswaldo
AU - Tejeida-Padilla, Ricardo
AU - Vázquez-Espinosa, Gilberto J.
PY - 2009
Y1 - 2009
N2 - Value, from the point of view of customer, is defined as the customer's subjective evaluation, adjusted for cost, of how well a good/service meets or exceeds expectations. Nevertheless, some aspects must be considerate, such as: quality, speed, and flexibility; these factors are considered in the value equation. In this work are explained what it is the value equation.
AB - Value, from the point of view of customer, is defined as the customer's subjective evaluation, adjusted for cost, of how well a good/service meets or exceeds expectations. Nevertheless, some aspects must be considerate, such as: quality, speed, and flexibility; these factors are considered in the value equation. In this work are explained what it is the value equation.
KW - Operations management
KW - Performance
KW - Value
KW - Value equation
UR - http://www.scopus.com/inward/record.url?scp=84865632104&partnerID=8YFLogxK
M3 - Contribución a la conferencia
AN - SCOPUS:84865632104
SN - 9781615678334
T3 - 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable
SP - 473
EP - 485
BT - 53rd Annual Conference of the International Society for the Systems Sciences 2009
T2 - 53rd Annual Conference of the International Society for the Systems Sciences 2009: Making Liveable, Sustainable Systems Unremarkable
Y2 - 12 July 2009 through 17 July 2009
ER -