TY - JOUR
T1 - Systemic complementarity model for Mexican tourist MSMEs, contrasted with analytical hierarchy process
AU - Sánchez-García, Jacqueline Y.
AU - Núñez-Ríos, Juan E.
AU - Coria-Páez, Ana Lilia
N1 - Publisher Copyright:
Copyright © 2021 Inderscience Enterprises Ltd.
PY - 2021
Y1 - 2021
N2 - The micro, small and medium tourist enterprises (MSMEs) have an organisational structure that restricts their adaptative capabilities to a highly competitive environment. The purpose of this article is to present, from a systems science approach, a construct specific for MSMEs based on the complementarity concept. The soft systems methodology (SSM) was used to diagnose and structure the problem, detect elements of impact as well as to suggest plausible actions for change. The analytic hierarchy process (AHP) was used to validate the conceptual model. In this sense, consistency values above 90% were obtained for the construct’s components. Based on this, the construct corresponds to the environment in which the studied organisations operate. The relations in the proposed construct seek to propose what heterogeneous characteristics integrate for fostering responsive and adaptative capabilities to the context.
AB - The micro, small and medium tourist enterprises (MSMEs) have an organisational structure that restricts their adaptative capabilities to a highly competitive environment. The purpose of this article is to present, from a systems science approach, a construct specific for MSMEs based on the complementarity concept. The soft systems methodology (SSM) was used to diagnose and structure the problem, detect elements of impact as well as to suggest plausible actions for change. The analytic hierarchy process (AHP) was used to validate the conceptual model. In this sense, consistency values above 90% were obtained for the construct’s components. Based on this, the construct corresponds to the environment in which the studied organisations operate. The relations in the proposed construct seek to propose what heterogeneous characteristics integrate for fostering responsive and adaptative capabilities to the context.
KW - Analytical hierarchy process
KW - Collaborative model
KW - MSMEs
KW - Micro, small and medium enterprises
KW - Soft system methodology
KW - Systemic complementarity
KW - Tourism sector
UR - http://www.scopus.com/inward/record.url?scp=85114352454&partnerID=8YFLogxK
U2 - 10.1504/IJBSR.2021.117316
DO - 10.1504/IJBSR.2021.117316
M3 - Artículo
AN - SCOPUS:85114352454
SN - 1751-200X
VL - 15
SP - 629
EP - 649
JO - International Journal of Business and Systems Research
JF - International Journal of Business and Systems Research
IS - 5
ER -