TY - CHAP
T1 - Evaluation guide for the institutional academic management of an educational hospitality program based on the soft system methodology (SSM)
AU - Espinosa, Edgar Oliver Cardoso
AU - Mercado, María Trinidad Cerecedo
AU - Mendoza, José Roberto Ramos
N1 - Publisher Copyright:
© 2015, IGI Global. All rights reserved.
PY - 2015/4/30
Y1 - 2015/4/30
N2 - The chapter looks at the Soft Systems Methodology (SSM) as an alternative that is oriented to analyzing the subject of the study in situations with a high level of human involvement, such as education and hospitality, with the aim of evaluating them with a transformative approach and a holistic foundation. Based on the use of this methodology, furthermore, the chapter focuses on a proposed evaluation guide on the academic and administrative management of institutions that educate in the field of hospitality considering the following components: a) academic profile - teacher work program; b) teaching - learning process; c) supporting infrastructure and equipment; d) director management; e) students; f) entailment to the labor sector; g) efficiency terminal; and h) recognition program.
AB - The chapter looks at the Soft Systems Methodology (SSM) as an alternative that is oriented to analyzing the subject of the study in situations with a high level of human involvement, such as education and hospitality, with the aim of evaluating them with a transformative approach and a holistic foundation. Based on the use of this methodology, furthermore, the chapter focuses on a proposed evaluation guide on the academic and administrative management of institutions that educate in the field of hospitality considering the following components: a) academic profile - teacher work program; b) teaching - learning process; c) supporting infrastructure and equipment; d) director management; e) students; f) entailment to the labor sector; g) efficiency terminal; and h) recognition program.
UR - http://www.scopus.com/inward/record.url?scp=84957388133&partnerID=8YFLogxK
U2 - 10.4018/978-1-4666-8565-9.ch010
DO - 10.4018/978-1-4666-8565-9.ch010
M3 - Capítulo
SN - 1466685654
SN - 9781466685659
SP - 217
EP - 248
BT - Educational Strategies for the Next Generation Leaders in Hotel Management
PB - IGI Global
ER -